Frequently Asked Questions
Everything you need to know about shopping at Wild Bill's Western Store.
How do I determine my correct cowboy boot size?
Western boots typically run a half-size larger than standard dress shoes. We recommend ordering a half-size down for a snug fit, as the leather will stretch and mold to your feet over time.
What is your return policy for hats and apparel?
We offer a 30-day return window for all unworn items in original packaging. Please note that custom-shaped felt hats are final sale and cannot be returned or exchanged.
Do you offer international shipping for your western wear?
Yes, Wild Bill's ships worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please be aware that customs duties may apply.
How should I care for my genuine leather products?
To maintain the longevity of your leather, we recommend regular cleaning with a damp cloth and applying a high-quality leather conditioner every 3-6 months to prevent cracking.
Can I track my order once it has been placed?
Once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your package's journey to your doorstep.
Are the exotic skins used in your boots ethically sourced?
Absolutely. All of our exotic skin products, including alligator, ostrich, and lizard, are sourced from suppliers that comply with CITES regulations and ethical harvesting standards.